Last Updated: August 2026

EnglishMill respects your privacy and is committed to protecting the personal information you share with us through our website. This Privacy Policy explains how we collect, use, store and protect your information, and your rights in relation to it.   

It is intended to comply with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023 (DPDPA), as and when its applicable provisions come into force.

When you contact EnglishMill or submit an enquiry through our website, we may collect information such as:

• Name

• Email address

• Phone number

• Information provided in your enquiry or message

• Any other information you voluntarily provide to us

We collect only the information that is reasonably necessary to respond to your enquiry and to provide our services. We will seek your consent at the point of collection where required under applicable law.

We process your personal data for the purposes described in this Privacy Policy, including responding to enquiries, managing enrolment, providing our services and complying with applicable legal requirements. Where consent is required by applicable law, we will obtain it before processing the relevant personal data. In accordance with the Digital Personal Data Protection Act, 2023 (DPDPA), we will:

• Provide a clear notice of what data is being collected and why, before or at the time of collection.

• Seek your free, specific, informed and unambiguous consent where required.

• Limit the use of your data to the purposes for which it was collected (Purpose Limitation).

• Allow you to withdraw your consent at any time, without affecting the lawfulness of processing prior to withdrawal.

The information you provide may be used to:

• Respond to your enquiries

• Communicate with you regarding EnglishMill programmes and services

• Manage enrolment and communication with learners or parents

• Provide customer support

• Comply with applicable legal requirements

We do not use your personal information for purposes unrelated to EnglishMill without appropriate notice or your prior consent.

Where applicable, payments may be made through Google Pay (GPay) or another payment method communicated by EnglishMill.

EnglishMill does not collect or store your complete bank, debit card or credit card details through this website. Any payment processing is handled by the relevant payment service provider and is subject to that provider's own terms and privacy policy.

EnglishMill does not sell or rent your personal information to third parties.

We may share information only when necessary to provide a service, comply with a legal requirement, or protect our legitimate interests. Any third parties with whom data is shared are required to handle it responsibly and in accordance with applicable law.

Our website may use third-party tools and services including, but not limited to, website analytics (such as Google Analytics) and embedded content from third-party platforms. These services may collect limited data about your visit to our website and are governed by their own privacy policies. We recommend reviewing those policies independently.

Where such tools involve the processing of your personal data, we take reasonable steps to ensure appropriate safeguards are in place.

Our website may use cookies or similar technologies to help the website function properly and improve the visitor experience. Cookies we use may include:

• Functional cookies — necessary for the website to operate correctly.

• Analytics cookies — to help us understand how visitors use the website (e.g., pages visited, time spent).

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect your experience on the website. Where required by applicable law, we will seek your consent before placing non-essential cookies.

We take reasonable technical and organisational measures to protect the personal information provided to us from unauthorised access, misuse, loss or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We encourage you to exercise caution when sharing personal information online.

In the event of a personal data breach that is likely to result in risk to your rights and interests, we will notify the relevant authorities and affected individuals as required under applicable law, including the DPDPA 2023.

EnglishMill may use cloud-based tools, hosting services, or other platforms that store or process data on servers located outside India. Where personal data is transferred internationally, we take reasonable steps to ensure that such transfers comply with applicable data protection requirements, including any restrictions under the DPDPA 2023.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate records, and comply with applicable legal requirements.

Once data is no longer required, we take reasonable steps to securely delete or de-identify it.

In accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable law, you have the right to:

• Know — request information about what personal data we hold about you.

• Correct — request correction of inaccurate or incomplete information.

• Erase — request deletion of your personal data, where applicable and permitted by law.

• Withdraw Consent — where processing is based on consent, withdraw it at any time without affecting prior lawful processing.

• Nominate — nominate another individual to exercise your rights in the event of your death or incapacity, as provided under the DPDPA.

To exercise any of these rights, please contact our Privacy Officer using the details in Section 14. We will consider and respond to such requests in accordance with applicable law, typically within 30 days.

EnglishMill provides educational services that may involve children and young learners (under the age of 18).

In compliance with the Digital Personal Data Protection Act, 2023 (DPDPA), we will obtain verifiable consent from a parent or legal guardian before collecting or processing the personal data of a child. Parents or guardians are encouraged to provide information on behalf of minors where required.

We do not knowingly collect unnecessary personal information from children, and we do not serve targeted advertising or conduct behavioural tracking in relation to minors. If we become aware that personal data has been collected from a child without appropriate parental consent, we will take prompt steps to delete such data.

EnglishMill may update this Privacy Policy from time to time to reflect changes in our services, website, or applicable legal requirements. Any updated version will be published on this page with a revised 'Last Updated' date.

We encourage you to review this Policy periodically. Continued use of our website following any update constitutes acceptance of the revised Policy.

EnglishMill has provided a privacy contact for questions, concerns and complaints relating to personal information and privacy.

Grievance Officer / Privacy Contact: Organisation EnglishMill

Email: hello@englishmill.in

Website: www.englishmill.in

We will acknowledge your complaint and endeavour to respond within the timelines required under applicable law.